Privacy Policy (inc Wiltshire Connect 2025)
Last Updated On 1st November 2024
Effective Date 15 January 2025
This Privacy Policy describes the policies of
Wiltshire Council,
County Hall, Bythesea Road, Trowbridge, Wiltshire,
Wiltshire
BA14 8JN,
United Kingdom of Great Britain and Northern Ireland,
email: InformationGovernance@wiltshire.gov.uk,
phone: 01225 718446
on the collection, use and disclosure of your information that we collect when you use our website (www.connectingwiltshire.co.uk) and the Wiltshire Connect 2025 app. By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service.
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How We Use Your Information:
We collect information from you when you visit our website, use our app (Wiltshire Connect 2025), contact us in writing, speak to us on the phone, by email or any other type of electronic communication, or talk to us face to face.
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
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What types of information do we collect from you?
We collect distinct categories of information about you, depending on the service you want from us and/or the reason we need to process information relating to you. This could be personal information (for example your name and address), or other more sensitive data that we would only collect and use in very particular circumstances that are set out in law.
For Wiltshire Connect (Wiltshire Connect 2025 app) our demand responsive public transport service, the information you provide will be stored on a 3rd party system provided by VIA Transportation. Information required to perform the required functions include: forename, surname, telephone number and email address as well as special data such as whether the passenger uses a wheelchair. This is required so that the most suitable vehicle is despatched. The information is shared with the driver via a secure app.
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How is your information used?
We may use your information to:
- To assess and provide safe and appropriate travel arrangements for passengers.
- To assess entitlement and eligibility for transport assistance.
- To procure relevant travel arrangements based on individual needs and requirements.
- Notify passengers of changes or disruption to our services.
- To contact passengers of any emergencies that may arise.
- To correspond with any relevant agencies that may also have relevant information.
If you use the Wiltshire Connect on-demand bus service, the information that you provide will be stored on a 3rd party system provided by VIA Transportation. This is so that we can keep up to date records of passengers, plan routes and provide collection and drop off information to relevant Drivers and Passenger Assistants through the drivers app, also provided by VIA. The purpose of the app is solely to enable the driver to receive the appropriate information they need.
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What legal reasons allow us to use your data in this way?
Our legal basis for processing your personal data is that it is necessary to perform our public tasks as a local authority.
Our legal basis for processing your special category personal data is that it is for reasons of substantial public interest.
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Research and statistics
Anonymised and pseudonymised data may be used for research & statistical purposes. Any data collected may be used for research and statistical purposes that are relevant and compatible with the purpose that the data was collected for.
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Who has access to your information?
We may share your information with the following third parties for the reasons detailed:
- Taxi, minibus and coach/bus operators, and volunteer car drivers providing information to allow them to undertake transport on Wiltshire Council’s behalf
- Internally with other departments such as the SEN (Special Educational Needs) team, admissions, education access, safeguarding, social workers, and licensing department
- Statutory agencies, such as the Police, National Fraud Authority and Local Government Ombudsman – We may share your information with statutory agencies in line with our legal obligations and/or in completion of our public tasks
- VIA Transportation – To enable us to provide the Wiltshire Connect on-demand bus service. (Wiltshire Connect 2025 app).
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. The Council may for operational purposes, transfer personal data overseas. In these cases, we will ensure that your personal data is protected and there are safeguards for the protection of your rights. Please refer to Wiltshire Council’s privacy statement for further details.
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What are your rights in relation to the personal data we process?
- Access – you can request copies of any of your personal information that is held by the Council.
- Rectification – you can ask us to correct any incorrect information.
- Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
- Portability – you can ask us to transfer your personal data to different services or to you in some circumstances.
- Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
- Right to prevent automatic decisions – you have the right to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.
- How long will we keep your information for? – we keep and dispose of all records in line with our corporate retention schedule. We will comply with Data Protection legislation regarding how long we keep your data.
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What security precautions are in place to protect the loss, misuse, or alteration of your information?
We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration, or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us. However, we cannot guarantee the security of any information you transmit to us. We recommend that you take every precaution to protect your personal information.
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Keeping your data up to date
We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.
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Details of any automated decision processes
We do not currently have any automated decision-making processes.
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Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
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Grievance / Data Protection Officer:
If you would like to make a complaint regarding the use of your personal data, you can contact our Data Protection Officer:
Wiltshire Council,
County Hall,
Bythesea Road,
Trowbridge,
Wiltshire
Email: InformationGovernance@wiltshire.gov.uk.Telephone: 0300 4560100
We will address your concerns in accordance with applicable law.
If you are unhappy with how your data has been processed by the council or you feel your data protection rights have been breached, you have the right to complain to the Information Commissioner’s Office at: www.ico.org.uk or Wycliffe House Water Lane Wilmslow SK9 5AF.
