A pick up and alight closer to home may be possible for passengers who have mobility problems or live in an isolated location. Please call our friendly booking team on 01225 712900 for more information. Our drivers can also provide assistance with boarding and alighting the vehicle if you need a helping hand.
We’ve got you covered with some of our frequently asked questions. If you have any further questions, please feel free to contact our team on…
Follow these steps using your mobile phone or tablet:
1. Download the Wiltshire Connect 2025 app from the Apple Store or Google Play Store.
2. You`ll be asked to provide a Mobile phone number and you will be sent a verification code as part of the registration process.
3. Enter the requested information including your Name and email address if available.
4. Please give permission to allow notifications in our app so that we can keep you updated on pick up times and service running information.
If you don’t have a smartphone or Android tablet, you can also register by calling 01225 712900.
If you have special requirements, such as mobility restrictions or other disabilities that you’d like our drivers to be aware of, please call so that we can update your account. A home pick-up may be possible to arrange in certain circumstances.
Once you have downloaded the App and registered, follow these steps to book a ride: (You can also book by phone on 01225 712900).
The Wiltshire Connect passenger app is available for Apple iOS (iOS 12 or higher) iPhone or Android (Android 6.0 or higher) Smartphone or Tablet. Please note: The app is not compatible with an Apple iPad device.
Yes, our booking phone line is available on 01225 712900 and is open on Monday to Friday 9am-5pm. If you wish to book or cancel a ride for a Saturday please do so by 5pm Friday. If you book by phone, we will confirm your pick up arrangements by SMS Text or by automated message to a landline.
We recommend passengers allow a 10-20 minute buffer for delays when booking a ride that requires a specific arrival time. This could be for a connecting bus or rail service, an appointment, or for work/education.
To do this, when booking a ride in the app, select the Arrival option and this will ensure that the arrival time is not adjusted. (Although your pick-up time may be moved later to accommodate other passengers). If booking over the phone, please ensure you inform our Advisor that you need to be at your destination for a specific time so that the ride is booked correctly.
You will initially be provided with a 30 minute pick up window when you book with Wiltshire Connect (this can be shorter in certain circumstances) and your final pick up time within this window will be confirmed one hour before departure. This can be by in app notification (if switched on), SMS Text or by an automated message to a landline.
If your pick-up time is delayed on the day, you will receive a notification on the App and/or SMS Text message. Please treat delay notifications as guidance only as vehicles can pick up time.
Our booking platform automatically searches 30 minutes either side of the preferred time you have requested. If a ride is showing as unavailable and you are booking before 4pm the day before travel, your ride request will be added to our Waitlist.
We will then send you a message if a space becomes available for your ride.
Important: In Scheduled Rides, confirmed and approved rides are shown with a black dot and rides that are on the Waitlist are shown with a small circle which means Pending.
Alternatively, if you are able to travel earlier or later in the day please adjust your time and try again.
All rides are subject to vehicle availability.
Yes, all of our vehicles are low-floor and/or accessible. If you require to travel with a Wheelchair or mobility aid, please ensure that when booking in the app, you edit the passenger details to indicate that a Wheelchair or Walker is required. If booking over the phone, please ensure you inform our Advisor as it is important that we provide our drivers with sufficient time to safely board and alight you.
A pick up and alight closer to home may be possible for passengers who have mobility problems or live in an isolated location. Please call our friendly booking team on 01225 712900 to enquire.
Our drivers can also provide assistance with boarding and alighting the vehicle if you need a helping hand.
In our app, from the main menu go to Scheduled Rides. Go to the date in question or go to List to see all of your rides. Click on the red Cancel button to cancel a ride. You can also edit a booked ride as well by selecting Edit.
Important: In Scheduled Rides, confirmed and approved rides are shown with a black dot and rides that are on the Waitlist are shown with a small circle which means Pending.
Yes, when booking a ride in our app, click on the Home button to set your home address as a favourite. You can also create multiple favourite locations.
Adult single tickets are normally priced at either £2 or £3 depending on the length of the journey and children & young people aged 5-18, are charged at half the normal Adult fare. (Under 5s are free).
10 Ride passes are also available to purchase for both Adults and young people offering a further discount.
Adult passes can be purchased in the app or with cash or contactless payment card with your driver on board. Child and young person 10 ride passes can only be purchased with the driver on the vehicle.
From the main menu in the app, go to Payment Methods and add your credit or debit card by selecting Add a new payment method.
Once your payment card is added, when you book a ride in the app, the option to pay with your card will be shown. Payment is taken when the ride is successfully carried out.
You can also buy a 10 Ride Adult pass by selecting Ride pass on the menu.
In the app, go to the main menu and Promo Codes. Then enter the code.
If you book your rides over the phone, please advise the Booking Advisor what your promo code is and the discount will be applied.
Yes, dogs can travel on lead on our vehicles. We do not charge for dogs.
Yes – Concessionary bus passes are accepted on all of our services after 9am on Monday to Friday and all day Saturday. If booking by app, go to your Account and then Passenger Type Settings and turn on the Concessionary Bus pass button.
Yes – In the app, passengers can track the current location of their vehicle and see when it will arrive. In addition either a SMS Text or push notification in the App will provide an update on the expected arrival time.
That`s great to hear! At the end of each ride, passengers have the option of providing a rating for certain aspects of their journey including the driver and can also give their comments.
On the app, you can track your vehicle as it arrives. We ask all passengers to arrive at their pick up point on time and unfortunately vehicles cannot wait more than 60 seconds for passengers to turn up.
If the vehicle has left you can either re-book a new ride on the app for later or call our helpline on 01225 712900.
Please note: No shows will be logged by the driver and passengers can be excluded from using the service for a period if 3 No shows are logged in a calendar month.
We advise passengers to allow a 10-20 minute buffer for delays when booking a ride from another public transport service.
If you are connecting from a late running bus or rail service which will impact your Wiltshire Connect ride, please send us an email through the app with your revised arrival time. You can do this by going to the main menu and Contact Us. Alternatively you can contact our helpline on 01225 712900 on Monday to Friday between 9am-5pm.
If there is a significant delay, you may wish to cancel your existing ride and then try to rebook for later.
No. You can board our timetabled services without pre-booking.
The maximum journey length on Wiltshire Connect is 10 miles as the crow flies.
If a conventional timetabled bus service is available for your journey, the app will suggest this as an alternative to using Wiltshire Connect. If you are not able to use a normal bus service please contact the team to discuss your requirements.
You can contact the team by:
Please use go to the contact us page and message our friendly team.
